Failure to cancel 24-hours in advance will result in a fee of 50% of your total appointment cost. No call/ shows will be charged full price of appointment. When a client cancels without giving 24-hours notice, they prevent another client from being seen. Failure to pay the fee will result in no further scheduled appointments until fee is paid.
Please arrive a few minutes early to your appointment, late arrival will shorten your treatment time. If you are more than 15 minutes late, you will not be seen. We love children, but this is an environment where we want our clients to be able to relax 100%. Children under 14 are not allowed in the spa. Please keep your phone on silent. If you need to take a phone call, please do so outside of the spa.