Privacy Policy

Effective Date: 12/1/2024

Welcome to The Sanctuary Day Spa! Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (https://thesanctuarydayspa.com/) or interact with us.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information You Provide

  • Name
  • Email address
  • Phone number (including for SMS/MMS communication)
  • Billing and payment information (if applicable)
  • Any information you provide through contact forms, appointment bookings, or inquiries.

1.2 Automatically Collected Information

When you visit our website, we may collect data such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website

We use cookies and similar tracking technologies to enhance your browsing experience. Learn more about our Cookie Policy here.

2. Use of Information

We use your personal information for the following purposes:

  • To process appointments, inquiries, and payments.
  • To communicate with you via email, phone, or SMS/MMS for updates and confirmations.
  • To comply with legal requirements, including SMS/MMS communication regulations.
  • To improve our website and services.
  • To send promotional offers or updates (with your consent).

3. SMS/MMS Communication Compliance

In compliance with 10DLC registration requirements imposed by governing bodies and cellular carriers, The Sanctuary Day Spa ensures that any phone numbers used for SMS or MMS texting are properly registered with The Campaign Registry (TCR). This process allows us to maintain uninterrupted communication via text messaging.

Please note:

  • Your phone number may be shared with TCR and relevant governing bodies solely for compliance purposes.
  • Disruptions to SMS/MMS services may occur if registration requirements change or if additional information is requested by TCR.
  • SMS text may include account service information or promotions related to this service. Text frequency may vary. Message and data rates may apply depending upon your carrier. 

We are committed to working diligently to minimize any potential disruptions to this service.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g., payment processors, SMS/MMS platforms, compliance agencies).
  • TCR and related entities for SMS/MMS compliance.
  • Legal authorities, if required by law.
  • Analytics platforms to improve website performance.

All third parties handling your data are required to maintain its confidentiality and use it only for the intended purposes.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete data.
  • Request deletion of your data, subject to legal requirements.
  • Opt out of marketing communications.

To exercise these rights, please contact us at:
Phone: 813-695-4677 (Call or Text)
Email: thesanctuarydayspatampa@gmail.com

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware of such data, we will promptly delete it.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in regulations or business practices, including those related to SMS/MMS communications. Changes will be posted on this page with the “Effective Date” updated.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Phone: 813-695-4677 (Call or Text)
Email: thesanctuarydayspatampa@gmail.com
Address: 2347 W. Beach St. (2nd Floor), Tampa, FL 33607

By using our website, you agree to the terms outlined in this Privacy Policy.

Cancellation Policy

Failure to cancel 24-hours in advance will result in a fee of 50% of your total appointment cost. No call/ shows will be charged full price of appointment. When a client cancels without giving 24-hours notice, they prevent another client from being seen. Failure to pay the fee will result in no further scheduled appointments until fee is paid.

Etiquette Code

Please arrive a few minutes early to your appointment, late arrival will shorten your treatment time. If you are more than 15 minutes late, you will not be seen. We love children, but this is an environment where we want our clients to be able to relax 100%. Children under 14 are not allowed in the spa. Please keep your phone on silent. If you need to take a phone call, please do so outside of the spa.